Police Records Technician

City of Walla Walla   Walla Walla, WA   Full-time     Call Center / Customer Service
Posted on May 29, 2022

Police Records Technician
Opening Date: May 19, 2022
Salary Range: $3,776 - $4,818/monthly
Closing Date: 5 p.m., June 13, 2022


NATURE OF POSITION
Maintain the records filing system and/or database used to manage, access, and preserve electronic and paper records of criminal justice activities. Perform and assist in providing accurate information to the public, other law enforcement agencies, courts, jails/prisons, and other local, city, and state departments. Perform a variety of law enforcement responsibilities regulated by Washington State and Federal laws.


REQUIRED MINIMUM QUALIFICATIONS
High school diploma, GED or equivalent and two years of general clerical experience involving public contact and computer data entry and retrieval. Valid State driver’s license. Ability to obtain required certifications including certification in ACCESS Level II within six (6) months of appointment. Attend and complete state trainings such as FBI NICS for protection orders, gun purchases, and CPL’s; Public Records Disclosure trainings to stay up to date on new laws and procedures.


DESIRED QUALIFICATIONS
Bilingual in Spanish.


APPLICATION AND SELECTION PROCEDURE:
To be considered for this position, a completed City application and resume must be returned to the Human Resources office by 5 p.m., on June 13, 2022. Applications may be found on the Human Resources page of the City of Walla Walla
website: www.wallawallawa.gov.
Applicants who meet the minimum qualifications will participate in a testing process consisting of an oral interview and skills testing including typing, Microsoft Word, Office Grammar and Spelling, and Logical Reasoning – Decision Making. Candidates must be able to type 40 words per minute (wpm) to pass the typing test and achieve a score of 70% or greater is required to pass each skills test. The testing process is scheduled for June 27, 28, and 29, 2022 as follows: June 27 and/or 28, 2022: Candidates will participate in a typing test at the City of Walla Walla Service Center, and skills testing (Microsoft Word, Office Grammar and Spelling, and Logical Reasoning – Decision Making) through WorkSource Walla Walla. The City will make every effort possible to schedule testing on one of the two days listed; taking into consideration travel requirements for out of town applicants. The top ten candidates passing the typing test (40 wpm) and skills tests with a score of 70% or greater will advance to the oral interviews. A list of candidates who are eligible to continue in the testing process will be posted on the front door of the Police Department with their scheduled oral interview time.
June 28 (afternoon) and/or 29, 2022: Oral Interviews. Candidates wishing to apply for Veteran’s Scoring points must provide a copy of their DD214 or DD216WS at the time they apply. Veteran’s Points are applied after successful completion of ALL parts of the testing process.

The incumbent will serve a six-month trial service period.

REASONABLE ACCOMMODATION: The City of Walla Walla will provide reasonable accommodation to handicapped applicants if requested. Please notify the Human Resources office at least 5 days prior to the need.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.


SUPERVISION RECEIVED
General direction and oversight are provided by the Police Records Supervisor.


ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Employees of the City of Walla Walla are expected to model and foster the City’s core values:
Service - Integrity - Collaboration - Equity - Leadership - Community
2. Employees of the Police Department are expected to model and foster the Department’s core values:
Service – Pride – Integrity and Return with Honor in all endeavors.
3. Initiate, maintain, modify, and summarize a variety of law enforcement records and statistical reports as required for City, County, State and Federal agencies.
4. Interact with public in person on telephone and through fax and email; provide procedural information; answer questions for the public regarding relevant processes; interpret directives and codes; receive and process requests and complaints and route individuals to proper resources as appropriate; provide procedural and City code information to various citizens and businesses.
5. Receive and process requests for criminal history and background checks and disclose information following the Washington State laws regulating the use and dissemination of ACCESS and Criminal Justice Information.
6. Maintain a variety of files and records (both paper and electronic); distribute, stamp, and file case reports; enter records into computerized data management and storage systems.
7. Receive, process, enter, modify and/or terminate warrants, orders of protection, stolen and recovered property, missing persons, and other information into the required Local, State, and Federal database systems in compliance with ACCESS regulations.
8. Receive and process requests for public records. Redact and disclose per Washington State and Federal laws.
Maintain state required public disclosure log. Receive and process requests for records and assistance from other law enforcement agencies, courts, Child Protective Services, Adult Protective Service, etc.
9. Assist officers and administration with requests for data retrieval as required.
10. Issue and receive monetary payment for parking permits, concealed pistol, and bicycle licenses, and related forms in accordance with established procedures. Balance cash till and make scheduled deposits.
11. Review, merge, and enter case reports, supplementals, and Field Investigations into the local database. Scan and import supplemental documents to connect to case reports.
12. Review case reports for National Incident Based Reporting System (NIBRS) to ensure compliance with Washington State and FBI reporting requirements. Make necessary corrections, gather data, and submit to Washington state on a monthly basis. Prepare a variety of reports from this data.
13. Communicate with the news media and the public in accordance with Department procedures and policies; assist as
needed with community programs.
14. Operate business and office machines including computer terminals, scanners, fax equipment, radios, copiers, calculators, telephones, etc.; purchase and stock supplies as needed.
15. Escort non-law enforcement personnel through secured areas of the facility.
16. Receive, review for accuracy, and process jail booking packets for Walla Walla Police Department arrestees. Submit correction notices to the Washington State Patrol criminal history section when appropriate. Communicate with Walla Walla County Corrections and Juvenile Justice Center to ensure arrestee’s fingerprints have been submitted.
17. Receive Concealed Pistol License and Firearm Dealer license applications and conduct all necessary required state and federal background checks to determine eligibility. Fingerprint applicants and electronically submit new applicant information to the Washington State Patrol in accordance with Washington state laws. Enter CPL
information into the required Local, State, and Federal database systems in compliance with Washington state laws.
18. Receive and process gun purchase applications from State Firearms Dealers and conduct all required state and federal background checks to determine eligibility.
19. Review state ticket and collision information electronically imported into the departments records management system. Ensure information imported correctly and make necessary corrections.
20. Receive and process requests to seal juvenile records received by Walla Walla County Superior Court. This includes updating and redacting electronic and paper reports and tickets.
21. Receive and process requests to vacate criminal records received by Walla Walla County District and Superior Courts. This includes updating and redacting electronic and paper reports and tickets.
22. Receive and process NCIC criminal history request from officers, detectives, and prosecuting attorney’s office.
23. Process liquor, peddler, marijuana, and other miscellaneous license application background checks for other city departments.
24. Maintain required certifications such as ACCESS certification. Attend and complete state trainings such as FBI NICS for protection orders, gun purchases, and CPL’s; Public Records Disclosure trainings; and Property and Evidence trainings to stay up to date on new laws and procedures.
25. Comply with Washington State law in the of preservation and destruction of records.
26. Assist the Terminal Agency Coordinator (TAC) with researching the validity of protection orders, stolen property, violent persons, missing persons, etc., and ensure entries are complete and entered in the NCIC database correctly.
27. Assist with Property and Evidence, as necessary.
28. Receive, triage, and transfer emergency and non-emergency phone calls to the 9-1-1 center.
29. Create emergency and non-emergency calls for service into the 9-1-1 computer aided dispatch system (CAD) when citizens report directly to the police department lobby.
30. Exposure to graphic, violent, and disturbing images, and content.


OTHER JOB FUNCTIONS
1. Demonstrate punctual, regular, and reliable attendance which is essential for successful job performance.
2. Present a positive, professional image; maintain cooperative and effective working relationships; assure excellent customer service with internal and external customers.
3. Execute assignments, projects, and job responsibilities efficiently and within defined timeframes, work
independently and effectively with little direction.
4. Demonstrate good judgment and employ critical thinking to execute duties, identify issues, seek solutions, and recommend improvements in support of departmental goals.
5. Provide assistance to staff and higher-level management; participate in resolving operational or interpersonal
concerns; participate in training, meetings, and on committees as assigned.
6. Respect the value of diversity in the workplace and the community.
7. Perform other duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES
• Washington State Law, rules, and regulations governing assigned activities.
• Microsoft Word and Excel programs.
• Comply with law, rules, and regulations relating to a variety of law enforcement activities.
• Type proficiently 40 words per minute on typewriter/keyboard.
• Proficient with modern office practices and procedures; able to operate standard office equipment such as
computers, copiers, scanners, and word processors.
• Demonstrated effective communication skills both orally and in writing including correct English usage,
• grammar, spelling, punctuation, and vocabulary; demonstrated ability to perceive nuances.
• Ability to read, interpret, apply, and explain codes, rules and regulations, policies and procedures, City and
department organization, operations, policies, and objectives.
• Able to maintain records, files and filing systems in accordance with established procedures including alpha and numeric filing systems.
• Work cooperatively with customers and employees as a member of a service-oriented team; able to present a
positive professional image to the general public and other City Departments.
• Work with discretion to assure proper confidentiality practices and procedures are followed.

TOOLS AND EQUIPMENT USED
Ability to use personal computers, scanners, fax equipment, radios, copiers, calculators, and telephones.

PHYSICAL DEMANDS
Speaking to exchange information on the telephone or in person; hearing and seeing to conduct work and exchange information; sitting and standing for extended periods of time; dexterity of hands and fingers to operate computer input devices; maintain concentration and attention to detail for extended periods; ability to lift 20 pounds.

WORK ENVIRONMENT
Primarily an office environment, with occasional outside work during all seasons; may be exposed to heat, cold, wind, rain, snow, and any other weather conditions observed in this area; subject to distractions from customers; multitasking office environment; subject to periodic distractions from verbally abusive customers and others in Police Department lobby.

The City of Walla Walla complies with Title VI, ADA, and other applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, religion, veteran status, sexual orientation, gender identity, or sex in employment or the provision of services.

Equal opportunity employer / minorities and women are encouraged to apply.


City of Walla Walla

Walla Walla , WA