Youth Outreach Supervisor

$1,000 Sign-on Bonus (Conditions apply)

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Job Summary

This position is responsible for organizing, planning, and strategizing collaboratively around the engagement of youth and young adults who have experienced homelessness or housing instability.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Provide supervision and oversight to CCEW team members identified as part of the youth outreach services.
2. Recruitment and engagement of Youth and Young Adults (YYA) ages 12 – 24 with experience of homelessness, ensuring high-quality youth engagement in the local Youth Action Board (YAB), Anchor Community Initiative (ACI) Core Team and Community Team, and other ACI workgroups.
3. Coordinate and organize YAB meetings at least monthly, including providing food, snacks and other supplies needed for facilitating and engaging young people in meetings. Communicate concerns from YAB to ACI Team.
4. Support YYA and the YAB to identify system change ideas for ACI Improvement Team quality data and prepare them for participation in community meetings.
5. Communicate Collaborate actively with the Outreach Navigators at Blue Mountain Action Council (BMAC) to ensure that all young people being engaged in ACI meetings or work are compensated via the ACI youth stipend fund managed by BMAC.
6. Collaborate actively across the ACI which includes attending Core Team meetings, ACI Youth & Community Engagement strategy meetings, recurring meetings with AWHWA staff and regular communication with the Walla Walla ACI Coordinator and Community Lead regarding youth engagement and progress toward meeting ACI goals.
7. Support the facilitation of weekly community-wide By-Name-List case conferencing, which includes coordinating meetings, creating materials, outreaching, and building partnerships across youth-serving entities and tracking outcomes as requested by the ACI Core Team.
8. Conduct community outreach in service of ACI Core Team goals and the needs within the community.
9. Other special projects as assigned by the supervisor, and ACI Core Team.
10. Work collaboratively with the Youth Services Administrator, CCWW Director, Youth Advocate Lead and other identified CCEW staff to develop, implement, and oversee programming for youth and young adults experiencing homelessness.
11. Provide oversight and management of the youth drop-in center and resource table, including scheduling and programming.
12. Assure in timely and accurate data collection efforts for youth outreach services in HMIS system and for the ACI Core Team.
13. Assure compliance with all contract guidelines and statements of work.
14. Ensure client confidentiality according to Catholic Charities policies and procedures.
15. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
16. Perform related functions necessary to support the mission and core values of Catholic Charities.
17. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
18. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
19. Excellent written and verbal communication skills, and ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
20. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job.  Bi-lingual (Spanish & English) and experience working with the Latin community preferred.

Education/Experience:  to perform this job successfully, an individual must have:

• A BA in Social Work or related field preferred, or 3 years of lived experience equivalency.
• Familiarity with local issues related to youth and young adult homelessness, and/or knowledge of youth-serving systems and homelessness in general.
• Ability to work with diverse communities and commitment to supporting inclusion, both internally and across our efforts to serve all youth and young adults experiencing homelessness.
• Knowledge of social service and educational resources in the greater Walla Walla area.
• Proficiency with Microsoft Office applications and ability to navigate database software platforms with ease.
• Ability to organize, set priorities, monitor progress towards goals, and track details.
• Excellent written communication skills – proofreading, punctuation, composition, and grammar.
• Excellent interpersonal skills and the ability to work with confidential and sensitive information while assisting staff, volunteers, and the public.
• Ability to work independently using high-level discretion, maintaining the highest degree of confidentiality, and ability to manage multiple details and deadlines. Must be a self-starter and can exercise initiative.

Certificates/Licenses:  To perform this job successfully, an individual must a have a valid Driver’s License and ability to drive for work use. Successfully pass background check applicable to position. 

Physical Abilities:  To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk.
• Frequently lift to 20 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel.
• Clearly see 20+ feet, with or without corrective lenses, ability to focus.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

• Attendance: ability to consistently arrive and be able to work as scheduled.

• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.   Ability to work with computerized database and knowledge of billing procedures and filing procedures.
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.  Ability to ask questions and gather information in a non-threatening manner.  Ability to respond in a gentle and professional manner to people experiencing emotional trauma or crisis. 
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. Ability to apply screening criteria to determine appropriateness for services.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Skills: ability to supervise volunteers with identified tasks.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.